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Boutique Assistant Manager

LACASA Center, a 501(c)3 nonprofit organization, is opening a retail boutique in Howell, Michigan and is currently seeking a Boutique Manager. This is a full-time position. 

The boutique will offer new, like-new and gently-used clothing for children, women and men; jewelry and wardrobe accessories; toys and books; decor and housewares; and upscale home furnishings. Members of the community will be invited to support the store by donating goods or by shopping for goods. LACASA clients will receive purchasing vouchers, empowering them to shop with dignity for personal and household needs of their choosing. Store proceeds will return directly to LACASA to support programs and services for victims of child abuse, domestic violence and sexual assault. The store’s earnings will stay local and help provide financial sustainability for LACASA to carry out its mission in the community. 

Boutique Assistant Manager – General Description

The Boutique Assistant Manager, reporting directly to the the Boutique Manager, assists in motivating and inspiring their team to achieve store productivity goals. They help the Boutique Manager to analyze week-to-date, period-to-date, and year-to-date sales, and develop action plans to drive top line sales. Other responsibilities include: managing payroll budgets to ensure the store’s contribution is on target; ensuring the individual and collective skills of the team are utilized effectively and that the experiences of staff, volunteers and customers are positive. The Assistant Manager assists the Store Manager in recruiting and hiring appropriately to ensure the store is fully staffed at all times. Effectively manages store operations, striving for consistency and compliance. She/he must be highly motivated, detail-oriented and have excellent communication skills. Active commitment to the values of the organization and energetic engagement with our mission-driven team of colleagues and volunteers will be essential to success.

Qualifications

A Bachelor’s degree in Business Administration or commensurate business experience is required. High school diploma/GED required. A minimum of five years management experience is desired. Candidate will have the most success if they have a background in financial and strategic planning, are customer focused, have market knowledge, possess leadership skills, and are results driven. Computer skills and social media knowledge are essential. Ability to work a flexible schedule, including evenings and weekends. Must have a valid driver’s license and reliable transportation.

Responsibilities will include, but not limited to:

  • Assist Boutique Manager in overall management of the boutique, including day-to-day operations, staying within budget constraints, general store maintenance, and minor repairs
  • Maintain confidentiality at all times
  • Responsible for training, supervising and coaching of staff (client employees/trainees) and volunteer staff
  • Assist with orientation of new staff, including verbal, paper and/or electronic training and responding to any questions or concerns
  • Assist Boutique Manager with completion of all necessary paperwork including, but not limited to, the monthly report, data information, and community service and volunteer forms
  • Oversee the acquisition of goods and products by interacting with members of the public who are donating items; respond to inquiries about the donation process and protocols; ensure tax receipt forms are available and/or issued
  • Direct inventory management by processing incoming donations; assign staff duties relating to acquisition, sorting, pricing, stocking, and storage of merchandise; make quality determinations about acceptance/merchandising of items
  • Manage logistics of transporting seasonal/overstock inventory to storage units; transporting HOP items to second locations; scheduling deliveries and/or pick-ups as necessary   
  • Complete payment/cash register transactions and merchandise packaging
  • Use information technology to record sales figures and sales patterns; perform data analysis; and assist with forward planning
  • Walk the sales floor regularly, talking to colleagues and customers
  • Assist customers in the overall shopping experience; provide information, answer questions, demonstrate merchandise or acquire merchandise as requested
  • Create attractive shopping environment by originating appealing window/entrance/sales floor merchandising/checkout displays; develop display schedules; showcase special promotional merchandise displays
  • Oversee the appearance of the facility, including the front-end retail sector to the back-end stock areas, ensuring the facility is clean, attractive and well-organized 
  • Implement and adhere to all safety and security policies; identify and immediately correct any safety issues and/or security issues 
  • Assist with coordination of store marketing and advertising, special promotions, and special events
  • Collaborate with Boutique Manager to develop online promotions and/or online sales via retail/auction/reseller websites and social media sites
  • Manage logistics for online sales including communications, sales records, packaging, shipping, and tracking of merchandise sent to online customers
  • Maintain awareness of market trends in the industry to plan forthcoming customer initiatives; monitor local competitor activities
  • Meet with and report regularly to the Boutique Manger
  • Perform duties of Boutique Manager in their absence
  • Complete other tasks as assigned by Boutique Manager
  • Supervises: Volunteers and team members  

Qualified candidates should send a cover letter and resume to LACASA President & CEO, Bobette Schrandt, 2895 W. Grand River Ave., Howell, MI 48843; or email her at bschrandt@lacasacenter.org.

LACASA Center is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of its activities or operations. 

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